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Box Office & Ticket Policies

What are Our Policies

Accessible Seating
If your ticket purchase includes seating designated as accessible, you may be greeted by ushers near the seating area. If it is more appropriate to seat you elsewhere for any reason, you explicitly accept that you and your entire party may be reseated, at the sole discretion of the venue, into seats of our choosing and subject to availability on that performance.

Box Office Policies:

Online Payments
The WSO accepts Visa, MasterCard and American Express.

Currencies
All tickets are invoiced in Canadian funds.  The WSO accepts Canadian & US online credit card payments.

Ticket Policy
Each person REGARDLESS OF AGE must have a valid ticket to enter a performance. Babes in arms are permitted ONLY for Kids Concerts series performances.

Exchange Policy
NO REFUNDS. EXCHANGES only subject to the following conditions:

1) Tickets may be exchanged in advance by calling the WSO Box Office at (204) 949-3999.

2) An exchange fee will be applied as follows:

Subscription tickets: No Charge

Single/Non subscription tickets: fee per ticket, may be applicable

Please retain your original tickets to redeem your new tickets upon presentation at the Winnipeg Symphony Orchestra Box Office.

3) Requests for ticket exchanges will be accepted up to 48 hours prior to the performance date of the tickets you are holding. This provides the WSO Box Office the opportunity to resell the exchanged tickets.

4) The difference in ticket price will be charged when upgrading your tickets to a more expensive night or section.

Lost Tickets
In the event that you have lost your tickets, please visit the WSO Box Office or call (204) 949-3999 before your performance date.

Order Fees
Order fees are charged to cover the cost of our box office and maintaining a website that offers you the convenience to purchase tickets 24 hours a day, 7 days a week.

Venue Fees
Tickets for concerts at Centennial Concert Hall (as well as some other venues at which the Winnipeg Symphony Orchestra perform) also include a facility fee charge levied on each ticket sold.

Delivery Policy
Mailing fees are charged to cover the costs of sending you your tickets and/or passes in the mail. Tickets and Passes are mailed via standard postage. Delivery may take 5 to 7 business days to arrive. Print at Home tickets are delivered 7-10 days prior to the performance.

It is important to note that no tickets will be mailed for performances within 7 days of the purchase date.

Winnipeg Symphony Orchestra is not responsible for lost or stolen tickets in the mail.

Usage of Data
A number of options are provided to you to help decide how you wish us to contact you for most purposes. We will endeavour to respect your wishes based on how you tell us we should contact you.

Safeguarding
Credit card data in our database conforms to the Payment Card Industry Security Standards Council (PCI SSC) Payment Application Data Security Standard (PA-DSS) requirements from the credit card industry. That means we do not store data from credit card transactions such as Track II or CVV2/CID. If stored, credit card numbers are securely encrypted. WSO will not accept credit card details via email.

PCI compliance means that our database and key internal applications have been tested for security by independent 3rd party auditors and approved by the PCI council.